need help_
Real humans, real responses. We typically reply within 24 hours. For account, billing, or technical issues with any of our apps.
Get in touch
OPENReach us directly — we read everything and reply to most.
Common Topics
FAQAccount & Login ALL APPS
Having trouble signing in? Reset your password from the login screen. If it persists, email us with the address you signed up with.
HealthKit Not Syncing TREATYOURSELF
Settings → Privacy & Security → Health → TreatYourself and enable all permissions. Then open the app and pull-to-refresh on home.
Hype & Cool Not Updating STITCHSOCIAL
Engagement counts sync in real-time. If your tier didn’t update, force-quit and reopen the app — tier recalcs run on session start.
Subscriptions & Billing ALL APPS
All subscriptions are managed through Apple. Settings → your name → Subscriptions on your iPhone to manage or cancel.
Delete My Account ALL APPS
Profile → Delete Account inside either app. Permanent — cannot be undone. All associated data is removed.
Report a Bug ALL APPS
Email us with: device model, iOS version, app version, and steps to reproduce. Screenshots help. Crash reports auto-attach via Apple if you opted in.